Frequently asked questions

General

Where are you based?


MediTutor is a startup crafted by two medical professionals in Liverpool, UK. Although we primarily help students in the North West of England, we provide online lessons for students outside of the area.




What is MediTutor?


MediTutor is a platform which enables parents and students to find the right tutor for them or seek advice for university admissions - Medicine, Veterinary, Dentistry, Dental Hygiene & Oxbridge. We work to find the best tutors and bring them to you all in one place, aiming to be the trusted place to find a tutor.




What support does MediTutor offer?


We care about every student’s learning and want to ensure that you receive the best service possible. Our Customer Success Team are always here to help with any queries you might have, to ensure that you have the best experience possible and achieve your learning goals. You can contact us by phone on 07588577794 between 9am and 5pm Monday to Friday. If you would like to email us, you can do so at meditutornorthwest@gmail.com - please be aware that we aim to respond to all emails within 24 hours so for more urgent queries please give us a call!




Does MediTutor offer any guarantee?


Absolutely! Our aim is to offer students the best experience with us, and our team are always happy to help make this happen We are very confident about the standard of our tutors, however, we understand that not every student and tutor will click. Therefore, if you are not entirely happy with your tutor after your first session, we’re proud to offer a refund of your first lesson and an alternative tutor.




What is your tutor selection process?


Would we introduce this tutor to mum? Yes. MediTutor is extremely protective about who we allow to join and work through our platform. Every tutor must complete a 2-step application process. First a thorough written application - this includes adding details of their past teaching experiences, a CV and details of their suitability to tutor. Shortlisted tutors are invited for interview - this includes asking tutors to teach us an A level/GCSE concept and personal questions. Our tutors are only Medical, Dental, Veterinary or Oxbridge students/graduates; we choose these fields because there is a certainty of subject expertise, academic attainment and respected references.




Do your tutors have a DBS check?


Tutors are not required to have a background check to work with us, however, the majority of tutors do either from previous jobs in teaching or a mandatory requirement of their degree. All of our tutors who are dental and medical students have an Enhanced DBS check.




Free tuition? There must be a catch.


The short answer - absolutely not. We are offering those most in need - free online 1-to-1 lessons in Maths, English & Science & Personal Statement Edits*. The long answer - during these worrying and somewhat crazy times, we at MediTutor want to contribute to society. Families across the UK are scrambling to figure out how they can keep their children's education going at home. However, if you are in a position to pay we would appreciate it if you browsed our paid services so we can widen our access to education at home. *Please note we have a limited number of free lessons depending on tutor availability, free lessons are limited to 4 hours of tuition per customer




How are you supporting tutors and students during COVID-19?


With the coronavirus (COVID-19) situation developing quickly, we believe it’s important to be transparent about how MediTutor is responding to the outbreak. Our priority is the health and safety of our employees, tutors and students who use our platform. As of Wednesday 18th March at 9:00am, the official government advice is to reduce unnecessary social contact. We encourage all of our tutors and students to stay informed and up to date with the latest advice. We strongly advise tutors and students to discontinue face to face lessons. MediTutor encourages all our users to explore our online tutoring services and consider it as an alternative to in-person lessons during this period.Providing the best experience for our tutors and students is the highest priority for us at MediTutor. We will continue to diligently work to protect everyone who uses our service. We are closely monitoring this evolving situation and will provide updates as needed. The MediTutor team will be working remotely. All of our key functions will go ahead as usual and the service you can expect will not change. You can still contact us using our online chat function, or by emailing meditutornorthwest@gmail.com, or by phoning/Whatsapp us on 07588577794. We appreciate that as schools have closed, students across the country will now be at home with limited access to education - we have worked with our amazing tutors to provide a free package of lessons for the core subjects (Maths, English & Science) to clients who are most in need.




Do you offer face-to-face or is it just online?


​Both. However, our face-to-face lessons are limited to the Liverpool area for now, for students outside of the area we ask you to get in touch with us directly. Online tutoring works well because of many reasons: a) Flexibility - We understand that you are quite busy, and so we can easily work around your timetable and do evenings and weekends. We are more easily able to work around your schedule. b) Recording - We can give you a video recording of each lesson, so that you can watch it back in your own time (optional). c) Easy to use - 80% of our tutoring takes place online, and all our customers leave satisfied.





Tuition

What subjects & ages do MediTutor cover?


MediTutor offers tuition in mainly Biology, Chemistry, Physics and Maths at any level. We cater from infants to adults, including Primary, Key Stage 3, GCSE, A-Level/IB and Adult Learners. We have a huge range of tutors that are experienced and specialised at each level in each subject, so we are sure to have a tutor who can help. For subjects outside of those listed above, please send us an email at meditutornorthwest@gmail.com and we will see if we can help you.




How do I find a great tutor?


We aim to make it as easy as possible for every student to find the right tutor for them. We offer an industry-first matching service where we aim to match you with a tutor who has done the exact same sylabus as the exam you are preparing for. We offer a 100% satisfaction guarantee, if you are not happy with your tutor, we will refund the first lesson and find you an alternative tutor. Example Sarah is in Year 13 and wants help with A level Biology, her exam board is AQA and she is applying to medical school. MediTutor matches Sarah with a tutor who achieved an A* in AQA Biology and is now a medical student.




How do I exchange contact details with a tutor?


Unlike other tuition sites, there's no need to pay for a tutor's contact details at all - we don't think that's fair. Instead 1. You only pay for the lessons as per the three options listed on our website. 2. Our team work hard behind the scene to match you with our best tutor 3. Once matched, we pass you the tutor's contact details 4. You and the tutor arrange a lesson at your convenience




How much does tuition cost?


MediTutor operates a three-tier service for tutoring. One-off lesson: £35 A block of 5 lessons: £165 A block of 10 lessons: £300 Each lesson lasts for a total of 60 minutes and can be at a location of your convenience or online. We understand the value of booking a block of sessions - so do our tutors. It offers both parties peace of mind and affords a flexible but defined structure for learning. Lessons are paid upfront and online through an encrypted checkout. Subsequent blocks of lessons can be purchased at discounted rate.




How and when do I pay for lessons?


Lessons are paid for upfront and online through our website. We operate in this manner because it means our tutors are paid weekly and it saves the faff of paying cash in hand and dealing with change. All lessons are invoiced for students and tutors.




How do I book and pay for sessions?


Payments are taken upfront through our website. Once we've found the tutor for you and you've agreed a time and place for your first lesson your tutor, we invoice the tutor. We understand the value of booking a block of sessions - so do our tutors. If you have purchased several lessons upfront, we ask you to arrange future lessons with the tutor independently.




How do I book more lessons after the initial package is over?


If you would like to book more than one session, just let MediTutor know and we will set up a new discounted package for you.




How do I confirm my lesson?


Your first lesson is confirmed by MediTutor. Future lessons are confirmed by the tutor, we ask our tutors to send you a text message the day before your lesson is due.




What do I do if a lesson does not take place?


We understand that sometimes you might need to change your plans. If you know that you can't have a lesson that has been booked for you, please inform your tutor as soon as possible. 1. Cancellation by the Tutor - we recognise that plans change, we ask our tutors to give you a minimum of 24 hours notice and to re-arrange to another date. If your tutor cancels within 24 hours, we will provide an extra lesson. 2. Cancellation by the Student - we ask our clients to give our tutors a minimum of 24 hours notice and to re-arrange to another date. If you cancel within 24 hours, unfortunately, you will have to forfeit the lesson. 3. Unforeseen circumstances - we recognise that some circumstances are unexpected In these situations, a full refund may be appropriate at the discretion of the tutor and MediTutor. Bookings cannot be cancelled after the Lesson has started.




Do you offer face-to-face or is it just online?


​Both. However, our face-to-face lessons are limited to the Liverpool area for now, for students outside of the area we ask you to get in touch with us directly. Online tutoring works well because of many reasons: a) Flexibility - We understand that you are quite busy, and so we can easily work around your timetable and do evenings and weekends. We are more easily able to work around your schedule. b) Recording - We can give you a video recording of each lesson, so that you can watch it back in your own time (optional). c) Easy to use - 80% of our tutoring takes place online, and all our customers leave satisfied.





Medicine

What can I do in the summer before Year 13?


The next academic year is going to be one of the busiest in your life. Personal statement, work experience, entrance exams, interviews, studying, mock exams, more studying, the real exams and then finally moving to university... To save yourself from rushing once September comes round, we have devised five recommendations of how you can best utilise your summer before Year 13 to make your life easier and application stronger. 1. Organise some volunteering and work experience 2. Write the first draft of your personal statement - check out our Personal Statement section 3. Shortlist your medical schools (and visit them if you can) 4. Entrance examination preparation - check out our Interview section




How competitive is entry to Medicine?


Some say “The hardest part about medical school is getting in.” Many of us current medical students may have been offered a place at our dream university, but rejected by another one that was lower down on our list - it doesn't make us any less of a student doctor. There will be some things you can control, and some that you can’t – so try to stand out in those that you can. MediTutor has listed the six crucial elements to a succesful medical school application. We recommend students set 6 A4 pages aside and write the following headings at the top of each page. Set out an action plan of how you will satisfy the requirements. 1. Grades/Exam results - the minimum entry requirements will suffice 2. UCAT/BMAT 3. Extracurricular Activities and Work Experience 4. UCAS Reference 5. Personal Statement 6. Interview Performance Here at MediTutor, our expert tutors are here to support you with these core aspects of your application.




Do I really need to attend a course to do well at the MMI?


The short answer – no. The long answer – you have very little to lose, and a lot to gain by attending. Our courses have been incredibly helpful for a large number of students who now even work for us - that’s because we know exactly where people fall down and make mistakes in the MMI. Importantly, we’ve done all the hard work of comparing and creating the best strategies using a wide array of resources so that you don’t have to. Just so you know, all our content is continuously peer-reviewed by doctors and medical students - our courses are updated every year to reflect previous interview scenarios from the cohort just before you.




Can you run your courses in my school?


The prices for schools are substantially lower than they are for normal students, on top of this, schools can get VAT refunds, so you would effectively save a further 20% making our course very affordable. Please drop us an email if you’d like to talk about us coming in to your school to deliver a course or two.




When should I book my interview course?


We recommend as early as possible in the academic year between November-January. Universities often only give 10-14 days notice for an interview, and preparing for the interview cannot be done overnight! This is why we recommend starting as early as possible. We have a variety of students who come to us. Some students come several months in advance, and some come 1 week in advance.





Dentistry

Do I really need to attend a course to do well at the MMI?


The short answer – no. The long answer – you have very little to lose, and a lot to gain by attending. Our courses have been incredibly helpful for a large number of students who now even work for us - that’s because we know exactly where people fall down and make mistakes in the MMI. Importantly, we’ve done all the hard work of comparing and creating the best strategies using a wide array of resources so that you don’t have to. Just so you know, all our content is continuously peer-reviewed by doctors and dental students - our courses are updated every year to reflect previous interview scenarios from the cohort just before you.




How competitive is entry to Dentistry or Dental Hygiene & Therapy?


Some say “The hardest part is getting in.” Many of us current dental students may have been offered a place at our dream university, but rejected by another one that was lower down on our list - it doesn't make us any less of a great future dentist or hygienist or therapist. There will be some things you can control, and some that you can’t – so try to stand out in those that you can. MediTutor has listed the six crucial elements to a succesful application. We recommend students set 6 A4 pages aside and write the following headings at the top of each page. Set out an action plan of how you will satisfy the requirements. 1. Grades/Exam results - the minimum entry requirements will suffice 2. UCAT/BMAT (Leeds)/Pre-interview questionnaire 3. Extracurricular Activities and Work Experience 4. UCAS Reference 5. Personal Statement 6. Interview Performance Here at MediTutor, our expert tutors are here to support you with these core aspects of your application.




What can I do in the summer before Year 13?


The next academic year is going to be one of the busiest in your life. Personal statement, work experience, entrance exams, interviews, studying, mock exams, more studying, the real exams and then finally moving to university... To save yourself from rushing once September comes round, we have devised five recommendations of how you can best utilise your summer before Year 13 to make your life easier and application stronger. 1. Organise some volunteering and work experience 2. Write the first draft of your personal statement - check out our Personal Statement section 3. Shortlist your dental schools (and visit them if you can) 4. Entrance examination preparation - check out our Interview section




Can you run your courses in my school?


The prices for schools are substantially lower than they are for normal students, on top of this, schools can get VAT refunds, so you would effectively save a further 20% making our course very affordable. Please drop us an email if you’d like to talk about us coming in to your school to deliver a course or two.




When should I book my interview course?


We recommend as early as possible in the academic year between November-January. Universities often only give 10-14 days notice for an interview, and preparing for the interview cannot be done overnight! This is why we recommend starting as early as possible. We have a variety of students who come to us. Some students come several months in advance, and some come 1 week in advance.





Veterinary

Do I really need to attend a course to do well at the MMI?


The short answer – no. The long answer – you have very little to lose, and a lot to gain by attending. Our courses have been incredibly helpful for a large number of students who now even work for us - that’s because we know exactly where people fall down and make mistakes in the MMI. Importantly, we’ve done all the hard work of comparing and creating the best strategies using a wide array of resources so that you don’t have to. Just so you know, all our content is continuously peer-reviewed by vets and veterinary student - our courses are updated every year to reflect previous interview scenarios from the cohort just before you.




How competitive is entry to Veterinary Medicine?


Some say “The hardest part about veterinary school is getting in.” Many of us current veterinary students may have been offered a place at our dream university, but rejected by another one that was lower down on our list - it doesn't make us any less of a great vet-to be. There will be some things you can control, and some that you can’t – so try to stand out in those that you can. MediTutor has listed the six crucial elements to a succesful application. We recommend students set 6 A4 pages aside and write the following headings at the top of each page. Set out an action plan of how you will satisfy the requirements. 1. Grades/Exam results - the minimum entry requirements will suffice 2. Pre-interview admissions assessments 3. Extracurricular Activities and Work Experience 4. UCAS Reference 5. Personal Statement 6. Interview Performance Here at MediTutor, our expert tutors are here to support you with these core aspects of your application.




What can I do in the summer before Year 13?


The next academic year is going to be one of the busiest in your life. Personal statement, work experience, entrance exams, interviews, studying, mock exams, more studying, the real exams and then finally moving to university... To save yourself from rushing once September comes round, we have devised five recommendations of how you can best utilise your summer before Year 13 to make your life easier and application stronger. 1. Organise some volunteering and work experience 2. Write the first draft of your personal statement - check out our Personal Statement section 3. Shortlist your veterinary schools (and visit them if you can) 4. Entrance examination preparation - check out our Interview section




Can you run your courses in my school?


The prices for schools are substantially lower than they are for normal students, on top of this, schools can get VAT refunds, so you would effectively save a further 20% making our course very affordable. Please drop us an email if you’d like to talk about us coming in to your school to deliver a course or two.




When should I book my interview course?


We recommend as early as possible in the academic year between November-January. Universities often only give 10-14 days notice for an interview, and preparing for the interview cannot be done overnight! This is why we recommend starting as early as possible. We have a variety of students who come to us. Some students come several months in advance, and some come 1 week in advance.





Oxbridge

Which subjects can you help me with?


We coach students applying for a range of subjects such as PPE, Medicine, Veterinary Medicine, Law, Geography, Biochemistry, Earth Sciences, Maths, Engineering and many more. Please get in touch and we will find you your perfect tutor.




I'm applying to study a graduate degree at Oxbridge, can you help?


Absolutely. We have a team of tutors who have recently graduated or are currently studying a Masters, MPhil, DPhil, PhD, PGCE, MBA and many more. Please get in touch with your subject and degree level and we will do our very best to help you.




Why is Oxbridge coaching more expensive than for other degrees?


Two reasons - firstly, sourcing an Oxbridge tutor take a vast amount of time and resources to ensure they are the right tutor for you. Secondly, our selected Oxbridge tutors require more time to prepare for their lessons than for other universities. The increased time-sensitive workload is reflected in the higher rates that we pay our Oxbridge tutors. However, MediTutor can assure you that we will put you in touch with an Oxbridge tutor at a cost far cheaper than any other company in the UK. Our bespoke 1 to 1 tutoring for Oxbridge is priced from £40 an hour - a fraction of the average market price (over £100/hour).





Widening Access

What is the MediTutor bursary?


The MediTutor bursary is awarded at the beginning of each academic year to students applying to Medicine, Dentistry, Veterinary Medicine & Oxbridge. Students who are succesfull in their application receive the following advertised services for free. 1. Personal Statement Tuition - 2 hours 2. Personal Statement Review - 5 edits 3. Reserved place at a MMI course or equivalent interview preparation




Am I eligible to apply for the bursary?


Please see the following eligibility criteria 1. UK Home Student fee status 2. Applying to study Medicine, Veterinary, Dentistry or a degree at Oxbridge 3. One or more of the following - Low participation neighbourhoods (using POLAR data*) - From areas of high deprivation - From a low-income household - Care-leavers - From an ethnic minority groups - Students with difficult individual circumstances - Students from low-performing state schools and colleges. * MediTutor uses nationally recognised indicators for deprivation using POLAR3 and/or POLAR4 data, using Quintiles 1 and 2; and/or an IMD score of 30 or less




How do I apply for the bursary?


Please send the following three items to meditutornorthwest@gmail.com 1. Documentation/evidence of financial status 2. Letter of recommendation from your school/teacher 3. Mini statement explaining your financial circumstances and why you'd benefit from our bursary (maximum 500 words)




When is the deadline for applying?


15th September 2020




Who reads my application?


All applications are strictly confidential, they are reviewed by a widening access lead, Dr Chuor de Garang Alier, based on eligibility criteria and academic excellence.




I've sent my application, what now?


It takes time for us to review each application, and we want to make sure we address every single one fairly. Because of this, we aim to get back to you within two weeks of the deadline. Due to the vast number of applicants, we are unfortunately unable to give individual feedback at this time.